We would like to officially inform our clients about the anticipated change from Health Engine to HotDoc regarding your ability to perform online bookings.
By October, we will be ceasing our contract with Health Engine altogether and you will not be able to book an appointment at our practice through Health Engine.
Please download the HotDoc app and start using it now as we are in the transition phase.
Why the change?
Unfortunately, nationally Health Engine started to sell patient booking information to 3rd parties for their own gains. This included names, contact details and medical information which was provided when booking online. We take our client's privacy extremely seriously and this is not acceptable. Health Engine has also been caught falsifying patient feedback and reviews. Another defining factor was that Health Engine continues to spam our clients with advertising, including services from other medical clinics.
Why have we chosen HotDoc?
- Online bookings that our clients can trust. All of our products come with the HotDoc Guarantee:
- Patient data is fully secure, private and never shared with 3rd parties.
- We do not engage in 3rd party advertising of any kind.
- We do not charge new patient fees or promote doctor switching in any way.
- A 100% automated service that allows clinics to effortlessly send scheduled health reminders to patients by SMS. This service also allows practices to easily send customised SMS’ to patients reminding them about upcoming appointments. Patients can instantly confirm, cancel or reschedule their appointments and all changes are transferred to your appointment book in real time. Developed as Australia’s first secure electronic system, HotDoc meets full RACGP accreditation and privacy standards.
- It allows clinics to send targeted health campaigns to patients at the time they make an appointment, confirm a booking reminder, or check-in via the HotDoc kiosk or mobile app. Each campaign is set to target only those patients who are most relevant to the health service, and patients can choose to opt out anytime.
- HotDoc Check-In allows patients to check-in on their own via a HotDoc kiosk or mobile app.
- HotDoc accept requests for routine prescriptions and referrals, through our own website. We are able to accept or decline requests with full clinical discretion, and process payment securely online.
In summary, please download the HotDoc app and start using it now as we are in the transition phase.
