A big thank you goes out to the 400+ participants of our Improvement Survey for both Windsor Village & Oakden!
We had some wonderful, positive feedback which was very encouraging to the whole team and we ranked highly against similar GP Clinics.
We have also heard you regarding our weaknesses and we have noted 3 distinct areas we can improve on:
- After Hours Options
- Doctor of Choice
- Waiting Times
This is our following plan to improve on above concerns:
After Hours Options: The Oakden Medical Centre is now open until 8:30 pm on weeknights and we have recently implemented 9-1 on the weekends. We are also planning to implement late night opening hours at Oakden in accordance with the new requirements set out by Medicare in the near future.
Doctor of Choice: We are aware that some of our Doctors have waiting times of up to a week on occasion! Each Doctor has opened "On the Day" appointments which would allow patients to call early each morning and book an appointment for that day. Others have decided to "Hold Sessions" and only open them 1-2 days prior to the held time. e.g. Friday mornings may be put on hold and the appointments only released Thursday morning to allow more options for our patients. Don't forget to book your follow up appointments when you leave the surgery and remember that your chosen GP will find a way to see you if it is urgent.
Waiting Times: We have encouraged the Receptionists to notify all patients when they arrive as to the waiting time at that point. You are also welcome to come to the Desk and ask or rebook. We do apologise for the waiting you have to endure - but we pride ourselves on the time we spend with each patient, you never know what the person before you is going through - it may be more than a cough or common cold.